I ordered a jacket using their sizing chart as a guide. The guide was so far off from being relatively close to how it should have fit. BikeBandit requires you to check the item and ship back immediately if any issues arise. Since I requested a medium and received a medium, it was my fault. Ok, whatever. Never buy clothing online. I get that now.
The biggest issue I have is that I will only receive store credit and had to pay $25 to ship the jacket back to BikeBandit.
Customer service at BikeBandit is not much of a help either. They talked to me like I'm an uneducated individual saying I should be happy to even receive store credit.
I absolutely DO NOT recommend BikeBandit for anything.
Can't forget to tell everybody that they put my order on hold while they waited to check for credit fraud. I had zero acknowledgement that my order was on hold until the day it was supposed to deliver and wasn't there.
This person wrote the review because of poor customer service at Bike Bandit. Reviewer claimed that he or she lost $161 and wants Bike Bandit to issue a full refund.
The most disappointing in user's experience was information about size and unfair refund policies. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
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