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Placed an order and after 8 days I had to call and ask why the items had not shipped yet. They said they had just recently gotten them in stock, and that "they don't keep parts in stock" and had to wait for them to come from the manufacturer. It said they were in stock...
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3.1
#1162161
I place an order for Mikuni carb. parts, for a 2004 Suzuki GS500F. Was told parts where in stock and would be shipped in two days. No response from BikeBandit.com for 7 days, after I had to make contact. Asked about my parts order and was unable to get a answer, left...
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2.8
I didn't like
  • Poor customer service and product
#1152974
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Bike Bandit - Wrong Parts

Sent wrong tank badge and insisted the badge on my bike was switched. I clearly showed them the correct badge, and they still wouldnt help me. Never again!!!
#1140101
I ordered a Front Brake Rotor. BikeBandit shipped a Rear Brake Rotor. When I called, the rep Actually Said, with her lips, "We don't carry a Front Brake Rotor for your machine, so we sent you a Rear Brake Rotor." Huh? Someday I will need that rear rotor, but not...
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BikebanditCustomerService
BikebanditCustomerService
Bike Bandit Verified Representative

Hello James, We appreciate your business. We're a little confused, as we do not charge a restocking fee. We looked up your order and it shows a rear rotor was ordered, so we s...

Anonymous
William

Please continue to ride those motorcycles.There is currently a shortage of livers, kidneys, corneas, and bone marrow here.Many desperately ill and well deserving persons need ...

1.0
#1136673
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Bike Bandit - Overcharged for purchase

Bought a chrome brake reservoir cover, for my motorcycle. They charged my acct twice. I also found the same item for $7.99, they charged me over 3 times that amount. I emailed about this, and they sent a reply, which was nothing but BS about why they are far more expensive. They named themselves the right name however, Bike Bandit, fits them to a T.
1.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1133059
I ordered a part from their detailed drawing and paid shipping. When I got the part it was not the part I wanted. I called and the sent me a return Emil with information. They want me to pay shipping to return it. The part was only 9.00 shipping was 8.50, and to return...
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BikeBandit.com
BikeBandit.com
Bike Bandit Verified Representative

Thanks for your review.Can you please give us a call and ask to speak to a manager. We always would issue a return shipping label if we send you the wrong part. Please note, n...

1.3
#1117728
I ordered a Genuine Innovations Monster Air Chuck kit, which was pictured on their site. They send me a different kit which is nothing like the kit I ordered. I went back & fourth on live chat about a ups return label, and no re stocking fee since it was their mistake....
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Anonymous
harold williams

Bike Bandit contacted me and refunded the $10.95 shipping fee.

BikeBandit.com
BikeBandit.com
Bike Bandit Verified Representative

Thanks for your review,We were glad to assist you on this. If you have any further questions please don't hesitate to reach out to us.

#1117485
purchased an oem honda shadow aero front fender from bikebandit.com situations changed I did not need the part. Without ever opening the box return number was gotten and part returned via fed ex at a cost of 85 dollars return shipping. I recieve notification that the...
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BikeBandit.com
BikeBandit.com
Bike Bandit Verified Representative

Thanks for your review,You stated that you ordered the wrong parts when you were returning the item. When the box came in, the side was cut open with what looks like a box cut...

1.0
I didn't like
  • Dishonest practices
#1100645
Life is too short and there are too many other options to deal with Bike Bandit Customer Service. They lie about when your order will ship, they ignore questions and special requests. Example, I had a $400 order that hadn't shipped after 2 weeks. By then I was afraid...
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BikeBandit.com
BikeBandit.com
Bike Bandit Verified Representative

Thanks for your review,We're disappointed that we did not meet your expectations. Since our shipping process is automated and some items ship directly from the suppliers, we a...

#1073277
Way to expensive, charge way to much for shipping, Takes 6 to 8 days to arrive at home. Dealer would have been cheaper and faster. They wouldn't match internet prices. Use part shark instead! Why do i need to write 100 words. This is very frustrating I don't want to...
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BikeBandit.com
BikeBandit.com
Bike Bandit Verified Representative

Sorry you feel our prices and shipping is too expensive. Our OEM prices are right in line with the major power-sport dealers. Shipping is free for orders over $99.00. Shipping...

2.1
#1070995