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My recent customer experience with Bikebandit.com was less than satisfactory. Upon receiving the wrong part, I attempted to return the part the first three times I called it seemed as if the “returns” department was just a voice mailbox. When I finally got someone on...
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Company wrote 0 private or public responses to the review from Sep 18.
1.1
I didn't like
  • Being made out to feel like a liar
  • Waiting around for weeks to get my parts
#1359285
Second order from Bike Bandit...Same results.. super slow.. Never again. Says ships in 2 or 3 days...Nope...processed for shipping 5 days not yet picked up. So went to dealer and bought what I needed. They want 20 percent restocking fee, because they are super slow......
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Company wrote 0 private or public responses to the review from Aug 04.
2.5
I liked
  • Site
I didn't like
  • Whole experience
#1320973
Call for warranty on a tire that was one year old at 1,500 miles and bald was told it was my fault and refused warranty for not running tires at max PSI of 49 instead of running at bike manufacturers 40 PSI. Lied to by customer service about a response in 24 to 48...
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Company wrote 0 public responses to the review from Jun 15.
#1280796
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Bike Bandit - *** poor customer service

Unwilling to stand by the products that they sell or listen to the customer lied to multiple times by both low-level and management in customer service. Told condition was my fault. Avoid these people at all cost!
Company wrote 0 public responses to the review from Jun 15.
#1280799
Aweful customer service!!! Buyers be ware!!! I wish i could give no stars First off i hope this reaches a surporvisor. Ive been a customer for yrs and till this point have had no issues. I started live chat and was tranfered to customer service so i could modify my...
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Company wrote 0 public responses to the review from Apr 23.
#1239231
I ordered 1 tire and 3 sets of brakes on March 29 2018. They sent me an email with a tracking number. It said 4 items shipped. I received 1 tire and 2 sets of brakes on April 3rd. I called and was told that the 3rd set was shipped out on April 3rd. I asked why and they...
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Company wrote 0 private or public responses to the review from Apr 05.
2.6
#1226879
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Bike Bandit - Old address

Ordered two separate parts. Used my card to pay for the items. They sent the damn items to an address I ago over 10 years ago! Who does this when you give a credit card information with the current address on it! Now that I think about it actually I was wrong about the amount of years it was over 12 years ago, damn! Very disappointed with these people.
Company wrote 0 private or public responses to the review from Apr 04.
#1226309
I ordered a Front Brake Rotor. BikeBandit shipped a Rear Brake Rotor. When I called, the rep Actually Said, with her lips, "We don't carry a Front Brake Rotor for your machine, so we sent you a Rear Brake Rotor." Huh? Someday I will need that rear rotor, but not...
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Company wrote 1 public responses to the review from Nov 24, 2017.
BikebanditCustomerService
BikebanditCustomerService
Bike Bandit Verified Representative

Hello James, We appreciate your business. We're a little confused, as we do not charge a restocking fee. We looked up your order and it shows a rear rotor was ordered, so we s...

Anonymous
William

Please continue to ride those motorcycles.There is currently a shortage of livers, kidneys, corneas, and bone marrow here.Many desperately ill and well deserving persons need ...

1.0
#1136673
Placed an order and after 8 days I had to call and ask why the items had not shipped yet. They said they had just recently gotten them in stock, and that "they don't keep parts in stock" and had to wait for them to come from the manufacturer. It said they were in stock...
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Company wrote 0 private or public responses to the review from Jan 04.
3.4
#1162161
I ordered a Genuine Innovations Monster Air Chuck kit, which was pictured on their site. They send me a different kit which is nothing like the kit I ordered. I went back & fourth on live chat about a ups return label, and no re stocking fee since it was their mistake....
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Company wrote 1 public responses to the review from Oct 19, 2017.
Anonymous
harold williams

Bike Bandit contacted me and refunded the $10.95 shipping fee.

BikeBandit.com
BikeBandit.com
Bike Bandit Verified Representative

Thanks for your review,We were glad to assist you on this. If you have any further questions please don't hesitate to reach out to us.

#1117485